Improving the customer experience with cognitive services

Combining several IBM Watson® services we can create a social media customer service center, monitor tweets with reference to the business and understand the needs or requests of the customers of the brand and respond proactively.

 

A practical example we have on this site: https://social-customer-care.mybluemix.net where 3 Watson® services have been used: personality analyzer, natural language classifier and tone analyzer. The result? A system from which we can classify comments based on consumer sentiment. In this way, customers can be prioritized based on care policies.

 

If you are looking to integrate cognitive services into your applications to make them smart, do not hesitate to approach our experts.