Customer experience


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experiencia del cliente
Customer experience

Trends in the customer experience

– Customer centric. Putting the focus of business strategy on the client, their needs, wishes and demands is not something new. However, the good news is that, according to Shep Hyken at Forbes, “companies are making the effort, they are improving and they can catch

experiencia del usuario
Customer experience

Improving the customer experience with cognitive services

Combining several IBM Watson® services we can create a social media customer service center, monitor tweets with reference to the business and understand the needs or requests of the customers of the brand and respond proactively.   A practical example we have on this site:

Customer experience

Trends: Mobile Application Development

It is clear that we can not brand mobile apps as a trend, because we have several years with the market increasingly flooded with applications of all kinds. From the useful tools that bring the factory devices, to consumer applications, communication or marketing. Even Google’s

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